Refund, Return & Replacement Policy

Refund, Return & Replacement Policy

This Refund, Return & Replacement Policy (“Policy”) applies to all services provided through the website www.editing24x7.shop (“Website”), which is owned and operated by Digital Solutions by JAM, a freelance creative service provider operating under the brand name Editing 24×7.

We are committed to delivering high-quality digital editing services including photo editing, video editing, logo design, and illustration art editing. Since our services involve digital, customized, and intangible products, this Policy outlines the terms and conditions under which refunds, returns, or replacements may be granted.

1. Eligibility for Refunds and Replacements

Refunds, returns, or replacements are available under the following conditions:

• Refund requests must be made within 7 calendar days of delivery of the final service or product.

• Refunds may be considered if the delivered service is not provided within the agreed timeline without valid reason, or if the final output is unusable due to failure to meet the mutually agreed specifications.

• Replacement or redelivery of service will be provided free of charge if the delivered files are corrupted, inaccessible, or have technical issues such as poor format or quality.

• Minor revisions are offered free of charge within 3 days of delivery, provided they fall within the original scope of work.

• Refunds will not be issued for dissatisfaction caused by subjective preferences, changes in requirements after project completion, or failure to provide adequate instructions or files by the client.

2. Refund Process

To initiate a refund, replacement, or revision, clients must contact Digital Solutions by JAM at digitalsolutionsbyjam@gmail.com or call +91 7852-001177. The request should include the order reference number, date of purchase, and a detailed explanation of the issue along with any relevant supporting documents or screenshots.

Upon receiving the request, the team will acknowledge it within 24 hours and provide a resolution within 3 to 5 business days.

Refunds will be processed through the original payment method via Razorpay, and may take 5 to 7 business days to reflect in the client’s account depending on the payment provider. No cash or alternative payment refunds will be issued.

3. Limitations

Refund amounts will not exceed the amount originally paid for the service. Excessive or fraudulent refund requests may lead to suspension or refusal of future services. Clients are encouraged to communicate with Digital Solutions by JAM before initiating disputes via payment gateways to avoid delays or denial of refund eligibility.

4. Business Identity and Brand

Editing 24×7 is a brand operated under the business name Digital Solutions by JAM, a verified freelance service provider registered with Razorpay. All services, policies, and transactions on www.editing247.shop are managed by Digital Solutions by JAM.

5. Changes to the Policy

Digital Solutions by JAM reserves the right to amend or update this Policy at any time without prior notice. All changes will be posted on the Website with the updated effective date.

6. Contact Information

For any queries or concerns related to refunds, returns, replacements, or general service support, please contact:

Email: digitalsolutionsbyjam@gmail.com

Phone/WhatsApp: +91 7852-001177

Website: www.editing24x7.shop

By using our services and placing an order on www.editing247.shop, you agree to the terms outlined in this Refund, Return & Replacement Policy.